What happens in the case of a security incident?

In the event of an incident, events are to be escalated to our CSIRT (computer security incident response team) which involves personnels from the  Product, PR, Operations, Engineering, and Security teams etc. 

Depending on specific requirements, we hope to notify our customers timely in the event of a breach within hours after we become aware of it, according to the Personal Information Protection and Electronic Documents Act (PIPEDA)

For questions about Security or to report an issue, contact our support team or security Team at support@certn.co or security@certn.co respectively.