Update: Feb 5, 2024, 3:05pm EST
SOQUIJ checks have returned to standard service levels and turnaround times. Please contact our Support team at support@certn.co if you continue to experience any issues.
Update: Feb 1st, 2024, 7:30pm EST
SOQUIJ checks have now been re-enabled and clients are able to initiate new screening. Please expect a slower-than-usual turnaround for ongoing checks until further notice.
Notice issued Feb 1st, 2024, 3:50pm EST
We are experiencing a service disruption with all SOQUIJ checks. SOQUIJ is temporarily unable to initiate new screening. Please expect a slower-than-usual turnaround for ongoing checks until further notice. Our team is working diligently to restore services as soon as possible. We appreciate your patience and understanding.
If you have any questions or require immediate assistance, please reach out to our Customer Support Team at support@certn.co.
Next steps
No action is necessary from clients or applicants.
Return of services
Certn’s engineering team has resolved the issue and services have returned to normal.
Support
If you have any questions or require assistance, please reach out to our customer support team via:
- live chat
- phone: +1 (844) 987-0690
- email: support@certn.co
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