Softcheck Service Delay - June 2nd, 2025

Update: June 4th, 2025, 10:09am PST

Softchecks have returned to standard turnaround times. Please contact our Support team at support@certn.co if you are experiencing any issues.

Notice effective June 3rd, 2025, 4:00pm EST

We’re experiencing a service delay for some Certn checks. You may experience a slower-than-usual turnaround for ongoing checks until further notice. The ability for clients and applicants to submit checks hasn't been impacted by this delay. Certn is making every effort to process impacted checks, however, if you are seeing an issue with these checks, please reach out to support@certn.co

Our team is working diligently to restore services back to expected turnaround times as soon as possible. We appreciate your patience and understanding.

Checks impacted:

• Softcheck

Next steps

No action is necessary from clients or applicants.

Return of services

Certn’s engineering team is working to quickly resolve the issue and updates will be posted to this article as they develop. 

Support

If you have any questions or require assistance, please reach out to our customer support team via:

• live chat
• phone: +1 (844) 987-0690
• email: support@certn.co