After a social media check is completed, the results are compiled into a report. This report is designed to clearly show any flagged content found on the applicant's public social media profiles.

Learn more about employment verification checks in our Social Media checks Certn Help article.

In this article

• Explanation of results
• Next steps

Explanation of results

The report will show the following information related to Social Media check. 

Confirmed profiles

This section lists all the social media profiles that were identified as belonging to the applicant. Each profile includes a hyperlink to the live social media account.

Total flags

This section shows the total number of adverse flags found across all confirmed profiles. A flag indicates a post that meets predefined criteria for potentially concerning content.

Social media posts

This section shows a breakdown of each flagged post, organized by category (for example: Hate Speech, Nudity, Violence, etc.). For each post, the following details are provided:

• URL
  A direct link to the original post on the social media platform.
• Post type
  Indicates whether the content was:
  • Original: posted by the applicant, or
  • Repost: shared or reposted from another user.
• Post
  Displays the text content of the post, if applicable.
  • If the post only includes an image or media without text, you will see two dashes (--) like in the example below.

Next steps 

Once a Social Media check is complete, review the check results from CertnCentric by selecting Cases from the navigation menu and then selecting the relevant case. Once you’ve reviewed the results of the Social Media check and any other checks in the case, you can record your decision concerning the case. See the Manage your cases Certn Help article for more information.