When a UK Right to Work check is complete, you can view the results from the case’s case details page. The information in the report is populated as the checks in the case are completed. 

Learn more about UK Right to Work checks in the UK Right to Work checks Certn Help article.

IN THIS ARTICLE

• Explanation of results
• Why was the Right to Work check automatically cancelled by Certn?
• Next steps

Explanation of results

Who can order UK RTW checks

When you order a UK Right to Work check, there are three possible outcomes: 

• Verified: The applicant’s right to work was successfully verified.
• Not Verified: Unable to verify applicant's right to work.

• Cancelled: The UK Right to Work check was cancelled.

Results will include warnings and information in highlighted boxes. 

Why was the UK RTW check automatically cancelled by Certn?

UK Right to Work checks depend on a successful identity verification being completed before they are run through Certn. Please see the Identity Verification dependencies Certn Help article for more information.

UK Right to Work checks are cancelled for one of the following reasons:

• Ineligible ID: The applicant indicated they do not hold the required identity documents required to run a UK Right to Work check.
• Applicant opts out: The applicant chooses to not complete the application or actively declines to provide the required consent to run the UK Right to Work check. The check result will be listed as Unable to complete.

Learn more in the Next steps section of this article.

Next steps

Once a UK Right to Work check has a check result of Verified, Unable to verify or Unable to Complete, the check is considered complete. Review the check results from the case’s case details page by selecting My tasks from the left navigation, and then selecting the related case from the list.

Verified Checks

If your applicant successfully completes the check, a report becomes available to you in CertnCentric. Then, outside of your CertnCentric account, you’ll need to finalise the check by simply confirming that the selfie and passport in the report you receive from us visibly matches the person who presents for work. You must do this before the employee starts work. You will also need to keep evidence of this check on file for the duration of the employment, in accordance with your legal obligations as an employer.

Once you’ve reviewed the results of the UK Right to Work check and any other checks in the case, you can record your decision concerning the case. See the Manage your cases Certn Help article for more information.

Not Verified Checks 

If the check result is Not Verified, it means that we were unable to verify the applicant’s identity, and you’ll need to perform a manual Right to Work check. This involves meeting with your applicant in person to review their identity documents. The UK government has guidance on carrying out manual Right to Work checks on their website.

Reasons the check may result in Not Verified:

Certn was not able to verify the identity document due to document validity, image quality, fraud detection, or other related reasons. For more information on troubleshooting common issues, see the Identity Verification guide for applicants Certn Help article.

Unable to Complete Checks

If the check result is Unable to complete, then we cannot complete the check, and you will need to perform a manual Right to Work check. This involves meeting with your applicant in person to review their identity documents.The UK government has guidance on carrying out manual Right to Work checks on their website.

Reasons the check may result in Unable to complete:

Applicant lacks proper documentation.

Without the proper documentation, Certn cannot complete the UK Right to Work check. Instead, you’ll need to perform a manual Right to Work check. This involves meeting with your applicant in person to review their identity documents in line with the UK Government employment regulations.

Applicant opts out of the application.

If an applicant chooses to not complete the application or actively declines to provide the required consent to run the UK Right to Work check, the check result will be listed as Unable to complete. You will need to either submit a new UK Right to Work check through Certn or perform a manual UK Right to Work check.