There are various reasons that you may want to replace a reference after you submitted your background check application. For example, perhaps your reference is on vacation, or you may have just found out that they have a new phone number or email address.
To update an existing reference, use the templates below to email us at firstname.lastname@example.org or use our support chat1 to provide us with this information. Please use the same email address you used for your original background check application.
For a new employer reference at the same workplace (or new tenancy reference at the same address):
Subject: Replace existing reference
Hi there! Please update my existing reference at [INSERT COMPANY NAME OR ADDRESS HERE] with the following new reference at the same company/address:
For a new employer reference at a different workplace (or new tenancy reference at a different address):
Subject: Replace existing reference and company/address
Hi there! Please update my existing reference at [INSERT PREVIOUS COMPANY NAME OR ADDRES HERE] with the following new reference at a new company/address:
1 If a member of our Verifications Team have already reached out to you regarding updating a reference, please continue to correspond with them.