Ilse Labuschagne

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Activity overview

Latest activity by Ilse Labuschagne
  • Ilse Labuschagne created an article,

    Scheduled maintenance - July 30th 2022 - API & web updates

    Lire l'article en français Certn will perform critical maintenance that will impact performance for all clients on July 30th, from 6 a.m. – 12 p.m. PT. The purpose of this scheduled maintenance is ...

  • Ilse Labuschagne created an article,

    Add or edit a payment method

    Users with admin privileges can add or edit a payment method. From your dashboard: Click the profile icon. Select Settings. Locate your team. Click Team Settings. Add a payment ...

  • Ilse Labuschagne created an article,

    Upgrade an application to add checks

    This article explains how to order additional checks for a candidate after you've already submitted the request for a package of checks. Note: Only applications for which partial or complete resul...

  • Ilse Labuschagne created an article,

    Overview of the dashboard

    This article is for clients who order background checks from Certn and want to understand the basics of the dashboard. From Certn's dashboard you can screen new applicants, organize, view, and se...

  • Ilse Labuschagne created an article,

    Add teams to your account

    Adding teams to your account allows you to keep track of which teams or departments do which background checks. Organizing your background checks by team also allows you to restrict certain users t...

  • Ilse Labuschagne created an article,

    Why can I only run a "Canadian Credit Check" in Lever?

    When setting up a package you may have noticed that the options for a credit check is limited to "Canadian Credit Report" (in Certn's dashboard → Settings → Team Settings → Integrations → Lever → C...

  • Ilse Labuschagne created an article,

    Organize applications by results

    The dashboard has functionality to help you keep track of your candidates. In the screenshot below, the categories "Prospects", "Employment Pending", "Employees", and "Archives" (top left) can be u...

  • Ilse Labuschagne created an article,

    Can I update my employer or tenancy reference?

    There are various reasons that you may want to replace a reference after you submitted your background check application. For example, perhaps your reference is on vacation, or you may have just fo...

  • Ilse Labuschagne created an article,

    Set up different billing teams for your Certn-Fountain integration

    A job opening can be matched to a billing team regardless of which recruiter issues a check. Setup option #1 This option is easy to set up, and is recommended when you intend to run a smaller numbe...

  • Ilse Labuschagne created an article,

    Can I dispute my results?

    Yes. Although Certn takes great care to report results accurately, there are cases where a report may contain information that you wish to dispute. For example, for some checks an SSN or SIN may be...