In this article, you'll learn about the results of UK Right to Work checks from Certn. This article is part of a set. To learn more, read our overview article for this check and our article about ordering this check.
Open the report
When a UK Right to Work check is completed, you can view its results on a report. To open the report from your Certn dashboard, use one of the following methods:
- Select the application.
- On the application’s row, open the Actions menu and select View Report.
Explanation of results
Certn’s UK Right to Work check can receive three possible results:
- Cleared indicates that your candidate successfully passed the check.
- Review indicates that your candidate did not pass the check.
- Cancelled indicates that the check could not be completed.
Cleared or Review result
A Cleared or Review result is determined by whether or not your candidate passed all four identity verification criteria for the digital right to work check. These include Face match, Liveness, Identity verification, and Document verification. For more information about these criteria, refer to our overview article about this check. If your candidate does not pass one or more of the criteria, then the check’s result will be Review.
If your check result is Cleared or Review, then a detailed right to work report will become available in your dashboard. You can download this report and use it to support your next steps:
- If the result is Cleared, you’ll use the report to finalise the check.
- If the result is Review, you’ll need to complete the check manually.
A Cancelled result most commonly occurs if your candidate does not have the prerequisite identity documents for our UK right to work check. To complete our check, your candidate must have either a British passport or an Irish passport (or Irish passport card). If they cannot produce one of these required documents, then our check cannot be completed and will be cancelled. Learn more about possible next steps for a Cancelled result.
In this section, you’ll learn about possible next steps for each result that our UK Right to Work checks can receive.
Cleared result: Finalise the check
If the check result is Cleared, a right to work report becomes available in your Certn dashboard. Your next step with this result is to finalise the check by simply confirming that the selfie and passport in the report you receive from us matches the person who presents for work. You can complete this final step in person or online using your preferred video call service.
Review result: Complete a manual verification
If the check result is Review, be sure to first review the detailed right to work report that becomes available in your dashboard. Then, you’ll need to perform a manual right to work check. This involves meeting with your candidate in person to review their identity documents.
Cancelled result: Complete a manual verification
If the check result is Cancelled, then we cannot complete the check, and you’ll need to perform a manual right to work check. This involves meeting with your candidate in person to review their identity documents.