Not sure which version of Certn you're using? This article will help you figure it out by looking at your browser URL and dashboard layout. Knowing your platform helps ensure you get the right instructions and support.

Steps to identify your platform

Step 1: Log in to your previously accessed account.

To quickly identify your Certn platform, simply follow this link: https://client.certn.co/ca/login. It will redirect you to the platform you last accessed. Once you're logged in, you can refer to the details in steps 2 and 3 to confirm which platform you're using.

Step 2: Check the URL

The next best way to identify your Certn platform is by checking the website address (URL) where you log in.

Certn Legacy

• If you log in at https://app.certn.co, you're using Certn Legacy.
  • Note: You might also see a custom subdomain with your company name in place of “app” (e.g. company.certn.co)

CertnCentric

• If you log in at https://client.certn.co, you're using CertnCentric.

Certn’s Core Dashboard 

• If you log in at https://client.app.credence.co.uk/, you're using Certn’s Core dashbord.
• This platform was for former Credence customers.

InterCheck

• If you log in at https://secure.intercheck.com.au/pce/login you’re using InterCheck a Certn company.
• This platform is used by Certn’s APAC clients who use the InterCheck platform.

Step 3: Compare the Dashboard Layout

Certn Legacy

• Once you have logged in you will be automatically directed to the main application page: https://app.certn.co/hr/applications
• Top navigation bar with Applications and Packages tabs.

• A Screen Applicant button in the upper-right corner.

CertnCentric

• Left-hand navigation bar with Home, Tasks, and Settings tabs.
• A New order button in the upper-right corner.
• View the interactive demo for more insights into the CertnCentric platform.

Certn’s Core Dashboard

• Top left navigation bar for cases with tab options such as: Awaiting Data Entry, Awaiting Consent and In-Progress .
• Right hand Hamburger menu icon
• A New Case + button in the upper-left corner.
• Contact information is located on the bottom bar.

InterCheck

• Once logged in you will be directed to the Business Portal page, https://secure.intercheck.com.au/business/home
• Left hand navigation bar with Home, Administration, New Check, and Manage Checks
• Additional menu options from left hand navigation for options that have < 

Why it matters

• Support articles and guides may differ depending on the platform.
• Some features or types of checks are only available on specific platforms.

Still not sure of your platform?

If you're unsure which platform you are using, please contact our Support Team.

To help us assist you faster, include one or more of the following:

• Your team name
• A screenshot of your dashboard.
• The full URL from your browser.
• Any terms or labels you see (e.g., button names or page titles)