This article is for users(both clients and applicants)of CertnCentric (https://client.certn.co/). If you're unsure which platform you're using, check [this article], and to learn more about CertnCentric, click [here].

Learn about billing, invoices, and payments for the Certn background checks you order.

Billing profile

Billing profiles determine how and to whom invoices are issued for Certn clients. You can have multiple, each consolidating the billing for specific groups. Each billing profile must have at least one group assigned to it, but you can assign multiple groups to one profile. Billing profiles define invoice preferences, legal entity details, tax handling, billing frequency, currency, payment method and contact information. This flexible structure lets you receive invoices tailored to your unique organizational needs - whether consolidated or split out. 

Your account requires at least one billing profile, which is setup when your account is created on CertnCentric. 

To create one, first ensure any groups you want to include are configured. Then navigate to the Billing section of your client portal and select Billing profiles. Click New billing profile in the top right corner and complete the required information.

Your invoice

Your invoices and anonymized usage reports will be emailed to your billing profiles’ listed billing contacts on the first of each month.

Check invoicing

Check costs will be added to your next invoice once the case they are associated with has been completed or cancelled. Depending on when all the checks in a case are completed, a case’s checks may not be billed for up to a month after the case has closed. 

For example, a case has 2 checks ordered on January 29. If both checks are completed before February 1, they will appear on the invoice issued on February 1. 

If the same case has one check completed prior to February 1, and the other completed on February 1, then both checks will appear on the invoice issued on March 1.

Any checks which have been cancelled prior to any cost being incurred by Certn will not be charged on your invoice. If a check is cancelled after Certn has already incurred a cost for running the check, it will still be charged on your invoice. 

Your invoice will include a complete list of checks, their price, and any associated costs such as applicable taxes. What may look like a duplicate charge, is likely separate charges for each check. For example, if the applicant has lived in multiple counties, you will be charged for each county associated with the applicant’s address history.

This page outlines the pass-through access fees that may apply to various checks. These fees are billed after the check has been ordered and completed and will appear as additional charges on your invoice.

Taxes

Taxes are calculated and charged based on the address of the group associated with the check that was run. 

Pay your invoice

Pay your invoice by following the instructions at the bottom of your invoice. Invoices must be paid within 30 days of receipt.