Why we’re introducing the new platform for all clients.

We’re moving all clients to CertnCentric so your team can benefit from a faster, more modern platform built for the future. With ongoing feature enhancements, stronger security, and continuous innovation, CertnCentric ensures you’ll always have access to the best tools and support available.

This article answers common questions about your upgrade so you know what to expect and how to get started confidently. You can also visit our main Certn Help page to learn more about the new screening platform and the available features. 
 

The benefits of CertnCentric

How does CertnCentric compare to our previous platform?

CertnCentric gives your team a smoother, faster, and more powerful way to manage screening:

• A modern, intuitive interface that makes it easier to navigate, place orders, and review results.
• Streamlined workflows that save time by reducing steps and speeding up processing.
• Enhanced reporting and analytics tools that provide clearer insights and greater control.
• Smarter integrations and automation that connect seamlessly with your existing systems and reduce manual work.
• Ongoing improvements so you’ll always benefit from the latest innovations and security standards.

Will all the features I use still be available?

Our goal is to provide the same or better functionality than the previous platform. Some workflows may look different, but if you find a feature you rely on is missing or changed, let us know - we’ll review your request and prioritize it accordingly.

Candidate experience

How will the candidate’s experience improve?

Your candidates will notice a faster, clearer, and more accessible journey from start to finish. CertnCentric is designed with candidates in mind, so they’ll benefit from:

• A mobile-friendly design that makes it easy to complete applications on any device, anytime.
• Streamlined forms and clearer instructions that reduce confusion and drop-off rates.
• Faster load times so candidates can move through the process without delays or frustration.
• Improved accessibility features that support all users, including those with assistive technologies.
• A modern, professional look and feel that reflects well on your organization’s brand.

Together, these improvements mean your candidates have a smoother experience, which helps you create a more positive impression and keeps the screening process moving quickly.

Security

Where will my data be stored?

Your data will continue to be stored in secure, region-appropriate data centres, consistent with our existing agreements and the information provided in our privacy policy.

What security enhancements does CertnCentric include?

CertnCentric provides enhanced security protocols, continuous monitoring, and modern authentication standards for stronger protection.

Is the platform compliant with Privacy laws?

Yes - CertnCentric is designed to meet global privacy standards, including providing better control for candidates over their personal information, dynamic consent forms, just-in-time privacy notices, and enhanced information security safeguards.

Data & access

What data will move to the new platform?

All of your historical application data, packages, apply links, pricing, customer account information, and invoices will be moved to the new platform. 

Can I still use the previous platform after the upgrade?

Yes - you’ll still be able to access the previous platform for in-progress applications. However, all new checks will need to be ordered in CertnCentric.

How can I access previously completed reports?

Completed applications and reports will be visible in the “Historical Cases” section of your new account. You’ll also still be able to log into the previous platform if you need to reference older cases, or if you need to take action on any in-flight cases.

Will there be any changes to login or authentication?

The login process will remain the same, with the added option of enabling Multi-Factor Authentication (MFA) for extra security.

Will user accounts automatically transfer?

Yes - all active user accounts will transfer to the new platform.

Do I need to re-set up roles, permissions, or integrations?

Roles and permissions will transfer automatically, however there are additional roles available in the new platform that admins can leverage for tailoring permissions and access levels according to organizational needs. Some integrations may require validation or light reconfiguration.

Upgrade timing & requirements

When will I need to upgrade?

Each client has a specific transition timeline based on their current usage. You’ll need to complete your upgrade before your designated sunset date. We encourage upgrading as soon as possible so you can enjoy the new features right away and avoid any disruption.

We’ve designed the process to be simple:

• You’ll receive an email invitation to access the new platform.
• Use the “Forgot password” option to securely set your new password.
• Log in and explore your account.
• Place your first order whenever you’re ready.

Why will I need to reset my password?

For security reasons, we can’t migrate your existing password. Passwords are encrypted in a way that makes them unreadable - even to us. Resetting your password ensures your account remains secure and that only you know your new login details. View the article Access CertnCentric for help logging in. 

How long does the upgrade take?

Your historical data will already be migrated before your first login, so you’ll be able to get started without delays.

Will there be any downtime during the transition?

We aim for a seamless transition with no downtime. If any temporary restrictions are required, we’ll notify you in advance.

Can I upgrade before my scheduled cut-off date?

Yes - clients are welcome to move over earlier. We encourage upgrading as soon as you’re ready to take advantage of the improvements.

Checks & reports

Why are new applications disabled in the previous platform?

As the transition date approaches, new applications will be disabled in the previous platform to ensure all new orders begin in CertnCentric.

What happens to in-progress checks during migration?

Checks already in progress will continue without interruption, and results will be accessible in both the previous platform and CertnCentric.

Will the same checks be available in CertnCentric?

Yes - any checks you’ve used in the last two years will still be available. Some may have different names, settings, and fulfillment vendors, but you’ll continue to have access to the most reliable and competitive checks we offer.

Will check turnaround times change?

Turnaround times are expected to improve thanks to platform and process optimizations.

Pricing & Billing

Will my check prices stay the same in CertnCentric?

Yes - your contracted pricing will carry over. The only exception is Softcheck, which has been transitioned into our new “Risk Insight Bundle.” It’s priced the same but includes additional value.

Do I need to sign a new contract or amendment?

In most cases, no. Your existing agreement remains valid. If an amendment is required, we’ll contact you directly.

Are there any fees for upgrading?

No - your upgrade and standard support are included.

How will billing be handled while we move to the new platform?

During the upgrade, you may receive two invoices per billing period, one from each platform, but this is only temporary while checks from both systems are processed. Both will be payable and accessible through CertnCentric. Once all Legacy checks are closed, billing will return to a single invoice from the new platform.

Integrations & APIs

What happens to my current integrations during the upgrade?

We’re upgrading clients only once their integrations are available. If your integration isn’t fully enabled yet, please contact us so we can support you.

Does CertnCentric support APIs, and how are they different?

Public APIs are currently on the roadmap but not yet available in CertnCentric. At this time we are only upgrading clients that do not require API access. If we have mistakenly upgraded you, please reach out so that we can address this issue.

Support

What support and resources will be available during and after upgrade?
You will have access to:

• Certn Help articles and guides.
• Recorded demonstrations and written instructions.
• Ongoing customer support from our team.