UK DBS: Enhanced check results in CertnCentric

When a UK Enhanced DBS check is complete, you can view the results from the case’s Case Details page in the CertnCentric Client Portal. Information in the report is populated as checks within the case are completed.

Learn more about UK DBS: Enhanced checks in this Certn Help article.

In this article

• Explanation of results
• What happens when Identity Verification is pending
• Next steps
• Requesting detailed results

Explanation of results

When you order an Enhanced DBS check and it is completed, there are two possible outcomes:

• Clear – No match found
• Review – Results found

The result is determined by whether relevant information was returned as part of the DBS check.

Enhanced DBS checks may include:

• Spent and unspent convictions
• Cautions, warnings, and reprimands
• Relevant local police information
• Barred list information (if applicable)

The final content of the certificate is determined by the Disclosure and Barring Service (DBS) in accordance with legislation and the role being assessed.

Clear results

If an Enhanced DBS check receives a Clear result, this indicates that the certificate contains no criminal record information.

The response summary will state: “Certificate contains no information.”

Review

If an Enhanced DBS check receives a Review result, this indicates that the certificate may contain criminal record information.

If a check receives a Review result, you may wish to contact the candidate and ask them to consider sharing the detailed results with you.

What happens when Identity Verification is pending?

Completion of Identity Verification is required before an Enhanced DBS check can be submitted.

Digital Identity Verification is included as part of the application process. In some cases, n candidate may be unable to successfully complete this step.  If this occurs, a manual identity verification process will be required, triggering a Client Portal Task where additional documentation may be requested.

Processing begins once all required information and identity documentation have been successfully submitted.

Next steps

Review the check results from the case’s Case Details page by selecting My Tasks from the left navigation, then selecting the relevant case.

Once you have reviewed the results of the Enhanced DBS check and any other checks within the case, you can record your decision. See the Manage your cases Certn Help article for more information.

Requesting detailed results

As the client, you receive a report showing either a Clear or Review result. The report does not include a detailed listing of any convictions disclosed on the certificate.

If you wish to review detailed results, you may ask your candidate to consider sharing their DBS certificate with you.

The DBS certificate is issued directly to the candidate. If criminal record information is present, the candidate will receive official documentation confirming the details.