Using notes in CertnCentric

The notes section in CertnCentric allows your organization to add internal comments or information to a case.

How to add a note to a case

To add a note or comment:

1. Log in to the CertnCentric client portal.
2. Select Cases.
3. Click the case you want to add a note to.
4. Click Comment in the upper-right corner.
5. Enter your note or comment.

Who can see notes?

Notes and comments added to a case can be viewed by:

• Anyone within your organization who has access to the case
• Certn

Applicants cannot see notes or comments added to their case.

The notes section should be used for internal information that you want to share with members of your organization or team who have access to the case.

Does Certn monitor notes?

While Certn can view notes added to a case, Certn does not monitor the notes section. Adding a note or comment will not notify Certn or create a support request.

If you need assistance or require action from Certn, please contact Certn Support directly by chat or email. For instructions on how to contact our team, see How to get support.