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Can I update my employer or tenancy reference?

  • Updated

There are various reasons that you may want to replace a reference after you submitted your background check application. For example, perhaps your reference is on vacation, or you may have just found out that they have a new phone number or email address.

To update an existing reference, use the templates below to email us at support@certn.co or use our support chat1 to provide us with this information. Please use the same email address you used for your original background check application.

For a new employer reference at the same workplace (or new tenancy reference at the same address):

Subject: Replace existing reference

 

Hi there! Please update my existing reference at [INSERT COMPANY NAME OR ADDRESS HERE] with the following new reference at the same company/address:

  • Reference's full name: 
  • Reference's job title (not applicable for tenancy reference):
  • Reference's email: 
  • Reference's phone number: 

 

For a new employer reference at a different workplace (or new tenancy reference at a different address):

Subject: Replace existing reference and company/address

 

Hi there! Please update my existing reference at [INSERT PREVIOUS COMPANY NAME OR ADDRES HERE] with the following new reference at a new company/address:

  • Company name (or full address for tenancy reference): 
  • My job title (not applicable for tenancy reference): 
  • My period of employment (or period of tenancy): 
  • Reference's full name: 
  • Reference's job title (not applicable for tenancy reference): 
  • Reference's email: 
  • Reference's phone number: 

 

1 If a member of our Verifications Team have already reached out to you regarding updating a reference, please continue to correspond with them.

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