In this article, you'll learn all about ordering international criminal record checks from Certn. This article is part of a set. To learn more, read our overview article for this check and our article about this check's results.

Before you begin

If you're new to ordering international criminal record checks, start by reading our overview article for this check. In it, you'll learn the basics of this check and find an overview of the stages of this check.  

Prerequisites for this check

To help confirm your candidate's identity, Certn's OneID identity verification check must be included in your order for an international criminal record check. When you add an international criminal record check to your order, our web application automatically adds OneID to your order.

How to order this check

In this section, you'll learn how to order an international criminal record check in Certn's web application. 

To order an international criminal record check, follow these steps:

1. From your Certn dashboard, select Screen Applicant.  
2. From the list of checks, select the International Criminal Record Check item:
   
3. After completing the previous step, an optional field appears called Select countries to screen:
   At this point, you can take either of the following actions: 
   
   • Select one or more countries
     With this option, checks only run for the country or countries you select, provided that your candidate has address history in those countries. To select a country, start typing in the field, and then select from the drop-down list that appears. Repeat to add more countries.
   • Leave this field blank 
     With this option, countries in which to run checks are determined by the address history your candidate provides in their application. 

   Note: Any countries you specify in this step will be compared with the address history your candidate submits. Then, some orders may be flagged so that you can review the countries and cost. To learn more, refer to the help article Manage costs for international checks.

4. Select Add to Order. 
5. Complete the fields on the next page, and then select Send Application.

Your candidate's experience

When you've placed your order for an international check, your candidate receives an email inviting them to complete an application. During the application, the following occurs: 

• We collect your candidate's consent to run an international criminal record check.
• Your candidate completes our OneID identity verification check.
• We collect some details about your candidate that we need to run the check: 
  

  Full name Phone number Address history (past five years) Place of birth

  Sex at birth Date of birth Photo of passport ID Passport details (issuer, expiry, number)

For international criminal record checks in some countries, the information we collect in your candidate's application is all we need to complete the check. However, some countries require additional information or documents. As such, your candidate may be contacted for these items so that the check can proceed. Whenever possible, Certn strives to notify you when your candidate is contacted for additional information or documents. 

Next steps

The previous sections described the first two stages of this check, in which you order the check and your candidate completes their application. At this point, your next steps are as follows:

• Review and approve the application (if needed)
  After your candidate completes their application, our Follow-Up Flow feature may flag it for your review. If so, you'll need to review and approve the order so it can proceed. If the order requires review, its status in your dashboard changes to Action Required. To learn about which orders are flagged and how to action them, refer to Manage costs for international checks.
  
  
• Wait while the check is processed
  If the application does not require review, or if you already actioned it, your check enters the Processing stage. To learn about what happens during this stage and what you can do while you wait, refer to Stages of this check.
  
  
• Review your results
  When the check is completed, you can review its results.