When an Identity Verification check is complete, you can view the check results from the Case Details page by selecting the case under the My tasks section. The information in the report is populated as the checks in the case are completed.

Explanation of results

When you order an Identity Verification check, there are four possible outcomes:

• Verified: Applicant’s identity information was successfully verified.
• Discrepancy: The verified identity details do not exactly match the information provided by the applicant. For example a middle name was provided on the application but the ID document such as a driver’s license only has a middle initial.
• Not verified: Applicant’s identity information could not be verified. This could occur if the identity document provided has expired or for a variety of other reasons.
• Unable to complete: The applicant opted out of the Identity Verification solution(s).

Next steps

Once an Identity Verification check has a result of Verified, Discrepancy, Not verified or Unable to complete, the check is complete. Review the check results from the Case Details page by selecting the case under the My tasks section.

If the result is Not verified or Unable to complete, you'll need to issue a new case to the applicant through your CertnCentric account. Prior to issuing the next case to the applicant, review the initial report. The Recommendations for Successful Verification section of the report offers guidance to help the applicant successfully complete their next application.

Once you’ve reviewed the results of the OneID check and any other checks in the case, you can record your decision concerning the case. See the Manage your cases Certn Help article for more information.