How to add or update your credit card

This article is for users(both clients and applicants)of CertnCentric (https://client.certn.co/). If you're unsure which platform you're using, check [this article], and to learn more about CertnCentric, click [here].

You can add a new credit card, update your payment details, and manage existing payment profiles directly from the Certn client portal.

Only users with the Admin or Billing role can add, update, or manage payment details. Learn more about user roles and permissions.

Add a credit card

To add a credit card to your billing profile:

1. Log in to your Certn client portal.
2. Select Billing.
3. Select Billing Profile.
4. Under Payment method, select Credit card.
5. Select Add payment profile.
6. Enter your credit card details.
7. Ensure the new payment profile is linked to the correct billing group.
8. Scroll to the bottom of the page and select Save.

Update your credit card

To replace an existing credit card with a new one:

1. Log in to your Certn client portal.
2. Select Billing.
3. Select Payment Profiles.
4. Select New payment profile.
5. Enter your new credit card details.
6. Save your new payment profile.
7. Ensure the new payment profile is linked to the correct billing group.

Note: Once you have confirmed that the new payment profile has been saved and linked to the correct billing group, you can archive the previous payment profile from the Payment Profiles section.

Need help?

If you need assistance adding or updating your payment details, contact our Support team at support@certn.co.