Improved workflow for international checks - Oct 6, 2022

Notice Effective: October 6, 2022

An improved standard workflow is now enabled for all customers who request international criminal record checks. This change involved enabling our Follow-Up Flow feature. The Follow-Up Flow feature ensures an opportunity for you to review costs above a specified threshold before any international checks are run and billed to your account. 

Why did we make this change? 

When you request an international criminal record check, countries in which to run checks are determined by those you select and/or the countries in which your applicant has address history. In some cases, it may not be necessary or cost-effective to run checks for all applicable countries. 

Previously, our Follow-Up Flow feature was not enabled for some clients. In these cases, there was no opportunity to review countries in which to run checks prior to the checks being run and billed. 

Now, an opportunity to review the cost for checks above a specified threshold is part of the standard workflow. 

How can I learn more? 

To learn more about our Follow-Up Flow feature and how to set your cost threshold, refer to Manage costs for international checks.