As part of the Employment Verification or Reference Verification process, our team may contact employers or references using phone or email communication methods to gather and confirm relevant information required to complete the verification.
To help support this process, we may utilize an AI-powered verification agent named Ava. Ava assists our verification team by collecting and documenting verification details using our standard verification and data protection processes.
Ava may:
- Reach out by phone or email
- Identify itself as an AI-powered verification agent
- Ask standardized verification questions
- Collect employment or reference-related information
- Help reduce turnaround times for completed verifications
Please note that Ava operates on behalf of our verification team.
Ava does not make hiring decisions or determine the outcome of a verification.
If you receive a call or email from Ava, you may ask to speak with a human member of our verification team at any time. If you have any questions, concerns, or would like additional information regarding this process, please don’t hesitate to contact our support team.
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