Certn will perform critical maintenance that will impact performance for all clients on May 27th, from 8 a.m. – 10 a.m. PT. The purpose of this scheduled maintenance is to promote greater security, performance, scalability, and future-proofing across our web and API servers.
Scope of maintenance
Clients looking to access [domain].certn.co and candidates attempting to complete background checks will experience interruptions. These interruptions will temporarily cease the movement of all checks across Certn, making the [domain].certn.co unreachable. Additional behaviour includes the inability to log into the Certn portal, rejected API calls, and stuck checks.
Maintenance schedule
| Date | Event |
| May 27, 2023 | Downtime begins at 8 a.m. PT. |
| May 27, 2023 | Downtime ends at 10 a.m. PT. All services resume as normal. |
Return of services
Services will resume no later than 10 a.m. PT on May 27th. No action is necessary from clients or candidates with the exception of refreshing any pages that may have been left open at the time of maintenance.
Support
Customer support will remain available during the scheduled downtime. If you have any questions or require assistance, please reach out to our customer support team via:
- live chat
- phone: +1 (844) 987-0690
- email: support@certn.co
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