Resolved - Service Disruption – June 12, 2025

Notice effective June 12th, 2025, 5:30pm EST

On June 12, 2025, a widespread outage involving Cloudflare and Google Cloud Platform (GCP) led to intermittent disruptions across various online services. While some users were able to access Certn's systems, some users may have experienced temporary issues accessing our platform, completing their checks, or receiving timely notifications.

Impact on Certn services

Certn users might have encountered the following:

• Delayed email or SMS notifications
• Intermittent access issues when logging in or managing their accounts.
• Issues completing their background check applications.
• Slower load times on certain pages

Return of services

The outage involving Cloudflare and Google Cloud Platform (GCP) has now been reported as resolved. Certn’s engineering team will continue to actively monitor system performance and will promptly address any issues that arise. Updates will be posted to this article as they become available.

Next steps

No action is necessary from clients or applicants.

Support

If you’re still experiencing issues, please try the steps below. 

• Refresh your browser: Sometimes, simply reloading the page can resolve minor glitches.
• Clear your browser cache: Old cache files can cause display issues.

If you have any questions or the problem persists, don’t hesitate to contact our support team for assistance via:

• live chat
• phone: +1 (844) 987-0690
• email: support@certn.co