Update: Feb 20th, 2025, 4:25pm EST
Canadian Criminal Record checks have returned to standard turnaround times. Please contact our Support team at support@certn.co if you are experiencing any issues.
Notice issued Feb 20th, 2025, 1:07pm EST
We’re experiencing a service delay for Canadian Criminal Record checks (CCRC). You may experience a slower-than-usual turnaround for ongoing checks until further notice. The ability for clients and applicants to issue and complete checks hasn’t been impacted by this delay.
If you have any questions or require immediate assistance, please contact our Support team at support@certn.co.
Our team is working diligently to restore services back to expected turn around times as soon as possible. We appreciate your patience and understanding.
Next steps
No action is necessary from clients or applicants.
Return of services
Certn’s engineering team has resolved the issue and services have returned to normal.
Support
If you have any questions or require assistance, please reach out to our customer support team via:
- live chat
- phone: +1 (844) 987-0690
- email: support@certn.co
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